Shipping and Returns

We PRIDE ourselves on providing excellent CUSTOMER SERVICE and take special CARE when we pack products for delivery.


Delivery Options – AUSTRALIA

For deliveries in Australia, we are using SENDLE. They deliver via Fastway or CouriersPlease.

We deliver twice a week - Tuesdays and Fridays. You can expect your parcel to arrive to metro Australian areas between 2 to 5 business days after it’s been shipped, 6-7 working days to country areas and 10 working days to rural areas… We will keep you updated! We have worked hard to make sure our products are proposed at a fair price and we are keen to apply this same policy to our shipping costs.


So, our rates are as follows:

Purchases up to $100 – Flat rate of $13

Purchases up to $200 – Flat rate of $19

Purchases up to $300 – Flat rate of $25

Purchases over $300 – FREE!


- Authority to Leave Parcels in a Safe Place -

You have the option to give us the authority to leave your parcel in a safe place if you aren’t home or, you can request a signature upon delivery. If you request a signature upon delivery, and/or you happen to not be there to accept delivery, our courier will leave a note on your door for you to request a re-scheduled time for your delivery or to collect your parcel from a collection point near you.

Feel free to visit supportsendle.com.au for further instructions if required and contact us in case you need more clarification… We are always here to help!!!


Delivery Options – NEW-ZEALAND :

For deliveries to New Zealand, we are using Australia Post International Pack and Track.

- Authority to Leave Parcels in a Safe Place -

A signature upon delivery will be requested. If you happen to not be there to accept delivery, our courier will leave a note on your door for you to request a re-scheduled time for your delivery or to collect your parcel from a collection point near you.

Contact us in case you need more clarification… We are always here to help!!!

It usually takes approximately 5 to 7 days for your parcel to reach you… you will be able to track your parcel with a tracking number.

We have worked hard to make sure our products are proposed at a fair price and we are keen to apply this same policy to our shipping costs.


So, our rates are as follows:

Purchases up to $150 – Flat rate of $19

Purchases up to $350 – Flat rate of $28

Purchases up to $500 – Flat rate of $35

Purchases over $500 – FREE!


INTERNATIONAL Orders:

We can ship anywhere in the world… It should take about 7 to 12 days for your parcel to be delivered, depending on the delivery option you choose.

Please contact us for delivery options and rates - bonjour@courrier.com.au



Returns and Breakages Refund Policies:

Our return policy at courrier is exchange only within 15 days. If for any reason, you are not completely satisfied with your purchase, please return it to us in its original condition within 15 days of your purchase and we will do our best to exchange it for you. Unfortunately, we cannot offer you an exchange if we receive your request more than 15 days since your purchase.

Being in a “fragile” business such as selling stoneware, we take a lot of care packing our beloved items. But, in case you happen to somehow receive a faulty or broken product, please send us a photo of both the damaged parcel and goods within 2 days of receipt of your purchase and we will send you a replacement straight away. If we are unable to offer you a replacement, we will simply refund your purchase price using the original payment method.

Be mindful that each piece is handcrafted, therefore unique and different from the other ones… it’s not what we call ‘Faulty”! This is actually what we have cultivated, what we love and what we purposely call “IMPERFECT BY DESIGN”.

We do not offer refunds if you change your mind… However if you do change your mind…and it happens to us too!!!...Please send us an email letting us know and send your purchase back to us in its original condition and packaging. We will then happily replace your order with your alternate choice. If your products are broken during their shipment back to us, we unfortunately will not be able to replace your order. So please be super cautious when wrapping and packing your order to send back to us.

All return (and refund) shipment costs will be at your charge so it’s in your best interest to take care in re-packing your items.

If you are shipping items over a total of $75, you should consider using a shipping service that offers tracking or purchasing shipping insurance. Otherwise, we can’t guarantee that we will receive your returned item.

To return your product, you should post your it to:

courrier  f. a. c.
18 Campbell Avenue
Paddington NSW 2021
Australia


Once your return or exchange parcel is received and inspected, we will send you an email to notify you of receipt of your parcel and confirm either approval or rejection of your refund or exchange. If your request is approved, then your refund or exchange will be processed, and a credit will automatically be applied to the original payment method provided or your replacement item(s) will be re-posted to you.

If you haven’t received a refund within 10 days, please double check your bank account again, then contact your financial institution or credit card company. It may just be a matter of processing time on their part before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at bonjour@courrier.com.au we’ll do our best to help you!


On Sale Items Refund Policy

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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